Hey there! Look, we know privacy policies can be about as exciting as watching moss grow (though out here, that's actually pretty fascinating). But your privacy really does matter to us. We've tried to keep this straightforward and honest - just like how we run things at the lodge. If something's unclear or you've got questions, don't hesitate to reach out at reservations@halcyonriftborn.info
Alright, let's break down what we need from you and why. Running a wilderness lodge isn't like running a big city hotel - we need certain info to make sure you're safe, comfortable, and getting the experience you came for.
Personal Details You Give Us
- Contact stuff: Name, email, phone number - pretty standard. We need this to confirm your booking and reach you if a bear's blocking the trail (kidding... mostly).
- Payment info: Credit card details, billing address. We process these securely through trusted payment providers.
- Stay preferences: Dietary restrictions, accessibility needs, activity preferences. This helps us tailor your experience.
- Emergency contacts: When you're heading into the backcountry with our guides, we need to know who to call if things go sideways.
- ID verification: Sometimes required for certain activities or corporate bookings.
Info We Collect Automatically
- Website usage: IP address, browser type, pages visited, time spent. Standard web analytics stuff.
- Device info: What you're using to browse - helps us optimize the site.
- Location data: General location (not GPS tracking) to provide relevant content and services.
Info From Other Sources
Occasionally we get info from travel partners, review sites, or social media if you've interacted with us there. Nothing sneaky - just public stuff or what partners share with your permission.
We're not in the business of selling your data or bombarding you with spam. Here's what we actually do with your information:
Running Your Reservation
Pretty obvious, but we use your info to book your room, process payments, send confirmations, and handle any changes or cancellations. Can't really run a hotel without this part.
Making Your Stay Better
Those dietary preferences you mentioned? We pass them to our kitchen. Need a ground-floor room? We'll make it happen. Want a guide who knows where the eagles nest? We've got you covered. It's all about personalizing your wilderness experience.
Communication
- Booking confirmations and updates
- Pre-arrival info (what to pack, weather conditions, etc.)
- Safety notifications if conditions change
- Post-stay follow-ups (we'd love to hear how it went)
- Marketing emails - but only if you've said it's cool
Legal & Safety Stuff
We've gotta comply with Canadian law, keep financial records, and maintain safety protocols. When you're offering adventure activities in the wilderness, documentation matters.
Improving Our Services
We analyze trends and feedback to make things better - like figuring out which trails are most popular or what amenities guests really want. All anonymized, of course.
Yeah, we use cookies - the digital kind, not the chocolate chip ones from our bakery (though those are amazing). Here's the scoop:
Essential Cookies
These keep the site working. Without them, you can't book a room or log into your account. They're non-negotiable, kinda like wearing boots on a mountain trail.
Analytics Cookies
Help us understand how folks use the site - which pages are popular, where people get stuck, that sort of thing. We use Google Analytics and similar tools. You can opt out of these if you want.
Marketing Cookies
These track your browsing to show relevant ads and content. Maybe you checked out our spa services, so you might see related offers later. You've got control over these through your preferences.
Preference Cookies
Remember your settings - like language choice or that you prefer the image gallery view. Makes your return visits smoother.
You can customize your cookie preferences anytime:
We're not selling your info to random third parties. But running a wilderness lodge means working with partners who need certain details to deliver the experience you're after.
Service Providers
- Payment processors: Secure companies that handle credit card transactions
- Booking platforms: If you booked through a travel site, they'll have your info too
- Email providers: For sending confirmations and communications
- Cloud storage: Where we securely store data
- Analytics services: Like Google Analytics, for website improvements
Activity Partners
When you book guided expeditions or adventure activities, we share relevant details with our certified guides and partner outfitters. They need to know your skill level, any health considerations, and emergency contacts.
Legal Requirements
Sometimes we've gotta share info with law enforcement or regulatory bodies - like if there's a legal investigation or we're required to by court order. We don't love it, but them's the rules.
Business Transfers
If we ever sell the lodge or merge with another company (not planning on it, but you never know), your data would transfer as part of that deal. New owners would still have to honor this privacy policy.
You've got rights when it comes to your personal data. Under Canadian privacy law (PIPEDA) and other regulations, here's what you can do:
Access Your Data
Wanna know what info we've got on you? Just ask. We'll provide a copy of your personal data within 30 days (usually faster, but that's the legal deadline).
Correct or Update Info
If something's wrong or outdated, let us know and we'll fix it. You can update most stuff through your account or by contacting us directly.
Delete Your Data
Want us to erase your info? We can do that in most cases. There are exceptions - like if we need to keep records for legal or accounting purposes - but we'll be upfront about what we can and can't delete.
Opt Out of Marketing
Don't wanna hear about our seasonal specials or new adventure packages? No hard feelings. Click unsubscribe in any marketing email or adjust your communication preferences in your account.
Data Portability
Need your data in a format you can use elsewhere? We can provide that - usually as a spreadsheet or PDF.
Object to Processing
In certain situations, you can object to how we're using your data. We'll consider your request and explain our reasoning either way.
Just reach out to us:
Email: reservations@halcyonriftborn.info
Phone: (778) 555-0147
We take security seriously - just like we take wilderness safety seriously. Your data's protected with industry-standard measures:
Technical Safeguards
- Encryption: Data's encrypted both in transit (SSL/TLS) and at rest
- Secure servers: Hosted with reputable providers who meet strict security standards
- Firewalls & monitoring: 24/7 monitoring for suspicious activity
- Regular updates: We keep all systems patched and current
- Access controls: Only authorized staff can access personal data, and only what they need for their job
Organizational Measures
- Staff training on privacy and data protection
- Strict internal policies about data handling
- Regular security audits and assessments
- Incident response plan (just in case)
What You Can Do
Security's a team effort. Here's how you can help:
- Use a strong, unique password for your account
- Don't share your login credentials
- Log out on shared devices
- Let us know immediately if you suspect unauthorized access
In the unlikely event of a data breach affecting your info, we'll notify you promptly and let you know what happened, what data was involved, and what steps we're taking. We're also legally required to report certain breaches to the Privacy Commissioner of Canada.
We're based in beautiful British Columbia, Canada, but some of our service providers are located in other countries - particularly the United States. Here's what that means for your data:
Where Your Data Might Go
Some of our tech infrastructure (like cloud hosting and email services) operates on servers in the US and occasionally other countries. When we transfer data internationally, we make sure there are proper safeguards in place.
Protections for International Transfers
- We only work with providers who commit to strong data protection standards
- Contractual agreements ensure your data's treated according to Canadian privacy standards
- We vet third parties carefully before sharing any data
- Encryption protects data during transmission
Your Rights Still Apply
Even if your data's processed outside Canada, you still have all the rights described in this policy. We remain responsible for protecting your information, regardless of where it's physically stored or processed.
We don't keep your data forever - that'd be creepy and unnecessary. Here's our approach:
Active Guests
If you've stayed with us or have an upcoming reservation, we keep your data to serve you better on return visits and handle any post-stay matters.
Past Guests
After your stay, we'll keep basic info (like contact details and stay history) for up to 7 years. Why so long? Partly legal requirements for financial records, partly so we can welcome you back properly if you return.
Marketing Lists
If you've signed up for marketing emails but haven't engaged in a couple years, we'll typically remove you from the list. No point cluttering your inbox.
When You Request Deletion
If you ask us to delete your data, we'll do it within 30 days (usually faster). Some info might need to stick around for legal reasons - like financial records we're required to keep for tax purposes.
We love hosting families and young adventurers, but our website isn't designed for kids under 13 to use independently. We don't knowingly collect personal info from children without par